Support
Are individuals/organizations in Cambodia territory, wanting to place wholesale/retail orders on international websites through Fado168.
Fado168 is a company that provides international e-commerce services, functioning as an intermediary to order goods (buy goods online) and pay for items posted for sale on online stores or international e-commerce platforms.
It is an individual/business that posts items for sale on international e-commerce platforms such as Amazon.com, eBay.com, Jomashop.com,...
Policy on responsibility for goods through transaction activities of Fado168 is implemented based on the terms of international websites and according to Cambodian law:
– Ensure the payment process of customers and sellers is safe. Fado168 is an intermediary unit that handles payment for goods for customers.
– Monitor, update information, advise, and support customers to complete procedures to help transactions be successful.
– Ensuring the quality of new items purchased at genuine websites. Special goods and used goods are purchased according to your instructions, Fado168 is only responsible for ensuring payment and transportation.
– Advise on paperwork, support, make complaints on your behalf, and handle disputes with the seller when you receive goods not as described by the seller.
Fado168 is committed to supporting customers in handling situations that arise during and after the international ordering process and upon receipt of goods following the policies of international websites.
– The buyer is responsible for paying all goods, taxes in foreign countries (if any), shipping fees from abroad to Cambodia, import taxes, service fees, etc.
– Carefully study detailed product information before ordering such as size, type, material, origin, etc. of goods before ordering.
– Commit to only ordering items for personal, non-commercial purposes. Comply with Cambodian law.
The seller is responsible for product quality when purchased on international websites. Determined through the seller's reputation. Customers need to find out the seller's reputation before placing an order.
– Ensure the truthfulness of product description information.
– The seller is responsible for delivering the goods to the border gate or location requested by Fado168.
– Pack goods according to international air transportation standards.
Regulations for old and used goods
For old and used items, when ordering through Fado168, customers should:
- Accept the product condition and do not complain about product quality upon receipt.
- Fado168 supports customers in contacting the seller when there is a problem with the product, the customer bears the return cost (if any).
– Fado168 is not a sales unit, Fado168 is only an intermediary unit to ensure payment and import of goods to Cambodia, Fado168 does not have a warranty function or instructions on how to use the goods.
– The total time for ordering and shipping to Cambodia is usually 15-20 days (excluding holidays), calculated from the date you pay and Fado168 accepts.
– Due to the characteristics of international transactions today, there are still potential risks during the implementation process, Fado168 is always committed to providing the best support to protect the interests of customers. We hope for your understanding and we will work together to find the best solution to unexpected incidents and risks.
– Fado168 has the right to refuse transactions that are not under Cambodian culture and customs, transactions of items belonging to the group of prohibited goods according to the provisions of international law and Cambodian law.
– Buyers understand their rights and responsibilities and are completely voluntary when ordering goods through Fado168’s purchasing services.
– All transactions through Fado168 assume that the customer has read and committed to agree to this policy. Customers need to read the terms stipulated in this policy to avoid unwanted problems. If you have any questions, please contact Fado168 for advice and quick answers.
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